Frequently Asked Questions
Answer: Alarm Systems work by sending out signals to a central monitoring station when sensors are faulted. ... Sensors can be hardwired into a security system, or they can communicate wirelessly through the use of a wireless receiver. When a sensor is activated or faulted, it sends an alert to the alarm control panel
Answer: Once an alarm signal is received at Monitoring Station, the receiver decodes the alarm signal and sends it to the main computer. The computer looks up the customers account number to determine what instructions must be followed to process the alarm. The alarm is then sent to an operator terminal with complete instructions on how the operator should respond.
Answer: The standard procedure at Monitoring Station is to verify all alarms by calling the premises. The station will allow the phone to ring 3-4 times. If the phone is not answered, the authorities will be dispatched immediately. The operators will call the premises and look for authorized person on the call list before dispatching.
Answer: Passwords are required whenever you are communicating with the Counterforce monitoring station. Since it is easy for a thief to find out the name of an occupant or employee of a premises, a secret password is required to properly authorize occupants and guests. Each authorized person who has access to a premises should have his or her own unique password. The password should be a word that is easy for the individual to remember. If you need to add or delete a person and password from your call list.
Answer: When an alarm occurs at your premise, the digital dialer in your alarm system uses your phone line to communicate with the monitoring station. While the system is communicating your phone line will be unavailable. This is a very quick transaction so you will not be inconvenienced for long. If you are on the phone at the time an alarm is triggered, the alarm system has priority over your call, so your connection will be terminated immediately.
Answer: In most cases, it is not necessary to advise Monitoring Station the instant there is a loss of A/C power at your premises. Your alarm system will continue to operate under battery power. If the power is off for an extended period of time and your battery becomes low, a low battery signal will be sent to the monitoring station and an operator will alert you to the fact that your system may not function if the battery runs out. A/C failures only need to be programmed if a customer has high value perishable goods or inventory and wants to be notified any time, night or day that the power is off.
Answer: If your alarm sounds at night while you are sleeping do not react by turning off your alarm system. By turning off your alarm system you may send a Cancel Code to the monitoring station and Counterforce will automatically assume the alarm is false. Before entering your Cancel Code, cautiously determine what caused the alarm.
Answer: If you come home to this situation, do not enter the premises. The perpetrator may still be inside. Use a neighbor's phone or a cellular phone to call the Counterforce Monitoring Station for information. If there has been a break-in and the police have not arrived yet, do not touch anything until the police have inspected for evidence.
Answer: If you require service, please call your installing dealer. If you are unfamiliar with the contact information for your installing by Contact Us. We will be happy to assist you.
How to Prevent False Alarms
There are steps that you can take to help reduce false
- Make certain that everyone who operates the alarm fully understands the operating instructions and steps necessary to cancel an alarm. Contact Us
- Make certain that everyone who operates the alarm fully understands the operating instructions and steps necessary to cancel an alarm. Contact the Customer Service or Tech Support departments if you need additional instruction.
- Ensure that the alarm system is armed properly before exiting the premises. The system has a built-in delay which can be re-programmed to give you additional time to exit the premise, if necessary.
- Motion detectors can be activated by pets or the movement of décor items affected by the flow of air. Alarm sensors can be adjusted or the system can be operated with the sensors bypassed if you wish to arm your system while you or your pets are inside.
- Periodically check the integrity of contacts and the doors and windows to which they are attached. As with the décor items mentioned above, doors and windows which are sufficiently "loose" can be affected by internal and external wind currents. Contact the Tech Support department if you are not able to correct any such problems yourself.
Reliable and timely response by police and fire authorities depend on each of us doing our part to reduce unnecessary dispatches caused by avoidable false alarms.
Testing Your Alarm System
Your system may allow you to test and troubleshoot the functioning of each alarm zone without calling Monitoring Station. However, to verify that your system is communicating with the monitoring station, you should call the Monitoring Station to put your system "on test". Doing this will prevent an unintended dispatch call to authorities. This is very important: never trigger an actual alarm to test your system or our response to an alarm signal.
How Monitoring Works
You arm your system when you want us to monitor entry to your location. Components of the system include door and window sensors, motion detectors and glass breakage detectors. These components may be hard-wired to your alarm panel or wireless depending on your unique needs.
In addition to entry detection which occurs when you arm your system, you may also have "panic buttons" which may be activated irrespective of whether or not the system has been armed. An alarm incident results in an immediate seizure of the telephone line to transmit the signal to the monitoring station
When we receive an alarm signal from your system, we contact the premises, the appropriate responding authorities and your personal contacts in the order dictated by the type of signal which has been received. Normally alarm signals are received and a dispatch attempt is made within 30 seconds. You have the ability to cancel inadvertent alarms via your alarm keypad which will stop dispatch efforts.In addition to alarm signals, your system can be programmed to communicate automatic periodic tests, low battery state, and entry and exit information.