Our Central Monitoring Station (CMS) facility operates 24/7, staffed by trained operators who monitor and respond to alarms from various security systems, including CCTV systems, burglar alarms, and fire alarms.
When an alarm is triggered, the CMS operator will receive the alarm signal and check the CCTV footage from the location of the alarm to verify if the alarm is genuine. If it is a genuine alarm, the operator will then follow the pre-established alarm protocol which includes:
- Notifying the appropriate authorities, such as the police or security personnel, providing them with relevant information, such as the location of the alarm and a description of the situation.
- Notifying the client or the business owner of the situation.
- Dispatching security personnel or guards to the location of the alarm.
- Following up with the authorities and the client to ensure that the situation is resolved.
The CMS can also be configured to send notifications to specific individuals or groups, such as security personnel or managers, via email, text message, or mobile app push notifications, allowing them to take quick action in case of an emergency.
It’s worth noting that the security protocols may vary depending on the type of business and the level of security required, so the operator should always refer to the specific protocols of their system and organization.